Support
We’re here to help with any question about ProofreadEasy — how a feature works, your subscription, or an answer you think is wrong.
Email us any time at info@proofreadeasy.app. We aim to reply within 2 working days.
Help topics
How do I change my child’s grade or school region?
Open ProofreadEasy → Settings → Child, or tap the grade at the top of Home. Grade names follow the region; every region uses the same six levels.
How do I change the app language?
Open the iPhone or iPad Settings app → ProofreadEasy → Language, and pick English, Traditional Chinese, Simplified Chinese, Japanese, Korean, Spanish or French. The practice sentences are always in English.
Can I turn off the timer or the Fix step?
Yes — Settings → Game. With the timer off there is no time bonus; with the Fix step off your child only finds the mistakes.
Why is the Mixed round locked?
Free players get 2 Mixed rounds per grade each calendar month. The card shows how many are left and the date they come back (the 1st of next month). Premium removes the limit.
How do I restore my subscription on a new device?
Open ProofreadEasy → Settings → Restore Purchases, signed in with the same Apple ID you used to subscribe.
How do I cancel my subscription?
Subscriptions are managed by Apple: open Settings → [your name] → Subscriptions on your device, choose ProofreadEasy and cancel at least 24 hours before the renewal date.
I think an answer or explanation is wrong.
Please email info@proofreadeasy.app with the sentence and the grade. Every mistake is checked by a person, but we want to hear about anything that reads as right or is explained unclearly.
How do I delete my data?
Open ProofreadEasy → Settings → Clear Game History to delete all stars, rounds and statistics. Deleting the app removes everything. Nothing is stored anywhere except on your device.